The primary method and most reliable and efficient way to contact us for all questions

All Email replies are guaranteed to be answered within 6-12 hours or less; usual response time is only within a few minutes or hours during normal business hours (EST), including weekends and most holidays!

Receive automatic notices when a support professional replies to your query

Keep track of previous support tickets

The easiest method to get your solutions quickly and conveniently *NOTE: Service is usually available during normal business hours and most days of the week. However, as this service is provided for convenience of our customers, it is not covered with our response time guarantee. Please make use of our 24/7 HelpDesk instead

Our online support professionals are trained to handle each department and can handle a variety of general support, sales or administrative issues, but is not a replacement for our Helpdesk
If possible, most quick issues will be solved within your live chat session or more guidance will be given to you
You can also Leave a message if we're not available, and an available technician will get back to you via email

Always check the knowledge base (KB) first to see if you're issue has already been covered

Our KB contains step-by-step tutorials, tips and FAQs to keep you covered in nearly all situations

Need to transfer a website? Don't know how to register a nameserver? Our knowledge base also contains links to interactive flash video tutorials to guide you!

The recommended way to get help from the community and PolurNET support staff

Post your problem or question in our various forum sections such as Pre-Sales, Technical Support and other website or programming-related issues

Find out the latest network status for each server and important server updates or issues, which are constantly monitored and reported only on the forum

Send your message directly to the appropriate department

Replies within 6-12 hours or less, even on weekends!

Compose emails from your mobile phone or device, without having to login to the helpdesk everytime

Get quick help directly from your favorite IM client! *NOTE: This service is provided for convenience, but is not covered with our response time guarantee

Designed to ask short general or administrative questions only

Please use Helpdesk or Live Chat on the website for other questions