1. The primary method and most reliable and efficient way to contact us for all questions
2. All Email replies are guaranteed to be answered within 6-12 hours or less; usual response time is only within a few minutes or hours during normal business hours (EST), including weekends and most holidays!
3. Receive automatic notices when a support professional replies to your query
4. Keep track of previous support tickets

Click here to go to the helpdesk and create a support ticket

1. Always check the knowledge base (KB) first to see if you're issue has already been covered
2. Our KB contains step-by-step tutorials, tips and FAQs to keep you covered in nearly all situations
3. Need to transfer a website? Don't know how to register a nameserver? Our knowledge base also contains links to interactive flash video tutorials to guide you!

Click here to go to our extensive Knowledge Base

1. Send your message directly to the appropriate department
2. A trouble ticket will automatically be created for you when contacting sales or technical support
3. Replies within 6-12 hours or less, even on weekends!
4. Compose emails from your mobile phone or digital device, without having to login to the helpdesk

*For all email addresses below, please replace [at] with the @ symbol

• Sales Department:
• sales[at]polurnet.com
• Technical/Non-Technical Support:
• support[at]polurnet.com
• Billing Department :
• billing[at]polurnet.com
• Administration Department:
• info[at]polurnet.com
• Abuse Department:
• abuse[at]nsglobalhost.net
• Domains:
• support[at]rapidname.com

1. The recommended way to get help from the community and PolurNET support staff
2. Post your problem or question in our various forum sections such as Pre-Sales, Technical Support and other website or programming-related issues
3. Find out the latest network status for each server and important server updates or issues, which are constantly monitored and reported only on the forum

Click here to go to our forums

1. Talk to us directly over the phone for a friendly agent to resolve your questions quickly and easily *NOTE: This service is provided for convenience, but is not covered with our response time guarantee
2. All sales-related requests are free, but all technical support and billing questions incur a minimum charge of $3 per call (depends on call length and complexity)
3. For faster support, we strongly recommend you have a ticket open on our helpdesk

Within the US/Canada, call us toll-free at 1-888-U-GO-CIAN (846-2426), then press option #1.

If no agent is available, leave a voicemail message with your details and a callback number, and we'll get back to you as soon as possible. Note that callback requests for technical support and billing questions incur a fee. We will reply by email first.

1. The easiest method to get your solutions quickly and conveniently *NOTE: Service is usually available during normal business hours and most days of the week. However, as this service is provided for convenience of our customers, it is not covered with our response time guarantee. Please make use of our 24/7 HelpDesk instead
2. Our online support professionals are trained to handle each department and can handle a variety of general support, sales or administrative issues, but is not a replacement for our Helpdesk
3. If possible, most quick issues will be solved within your live chat session or more guidance will be given to you
4. You can also Leave a message if we're not available, and an available technician will get back to you via email

Click here to live chat